fnvtk/cunkebao_v3
1
0
Fork 0
Code Issues Pull Requests Actions Packages Projects Releases Wiki Activity

好友迁移 + 定时器优化

Browse Source
This commit is contained in:
wong
2026-01-13 15:22:19 +08:00
parent 3e8b607948
commit 443ef6ad2d
6 changed files with 477 additions and 87 deletions
Download Patch File Download Diff File Expand all files Collapse all files

328
Server/application/common/service/FriendTransferService.php
View File

@@ -3,7 +3,6 @@
namespace app\common\service;
use app\api\controller\AutomaticAssign;
use app\api\controller\AccountController;
use think\Db;
use think\facade\Log;
@@ -44,20 +43,12 @@ class FriendTransferService
}
// 获取同部门的在线账号列表
$accountController = new AccountController();
$accountController->getlist([
'pageIndex' => 0,
'pageSize' => 100,
'departmentId' => $accountData['departmentId']
]);
$accountIds = Db::table('s2_company_account')
->where([
'departmentId' => $accountData['departmentId'],
'alive' => 1
])
->column('id');
if (empty($accountIds)) {
return [
'success' => false,
@@ -157,82 +148,321 @@ class FriendTransferService
}
}
/**
* 批量迁移好友到其他账号（按账号分组处理）
* @param array $friends 好友列表，格式：[['friendId' => int, 'accountId' => int], ...]
* @param int $currentAccountId 当前账号ID
* @param string $reason 迁移原因
* @return array ['transferred' => int, 'failed' => int]
*/
public function transferFriendsBatch($friends, $currentAccountId, $reason = '')
{
$transferred = 0;
$failed = 0;
if (empty($friends)) {
return ['transferred' => 0, 'failed' => 0];
}
try {
// 获取当前账号的部门信息
$accountData = Db::table('s2_company_account')->where('id', $currentAccountId)->find();
if (empty($accountData)) {
Log::error("批量迁移失败：当前账号不存在，账号ID={$currentAccountId}");
return ['transferred' => 0, 'failed' => count($friends)];
}
// 获取同部门的在线账号列表
$accountIds = Db::table('s2_company_account')
->where([
'departmentId' => $accountData['departmentId'],
'alive' => 1
])
->column('id');
if (empty($accountIds)) {
Log::warning("批量迁移失败：没有可用的在线账号，账号ID={$currentAccountId}");
return ['transferred' => 0, 'failed' => count($friends)];
}
// 排除当前账号，选择其他账号
$availableAccountIds = array_filter($accountIds, function($id) use ($currentAccountId) {
return $id != $currentAccountId;
});
if (empty($availableAccountIds)) {
Log::warning("批量迁移失败：没有其他可用的在线账号，账号ID={$currentAccountId}");
return ['transferred' => 0, 'failed' => count($friends)];
}
// 随机选择一个目标账号（同一批次使用同一个目标账号）
$availableAccountIds = array_values($availableAccountIds);
$randomKey = array_rand($availableAccountIds, 1);
$toAccountId = $availableAccountIds[$randomKey];
// 获取目标账号信息
$toAccountData = Db::table('s2_company_account')->where('id', $toAccountId)->find();
if (empty($toAccountData)) {
Log::error("批量迁移失败：目标账号不存在，账号ID={$toAccountId}");
return ['transferred' => 0, 'failed' => count($friends)];
}
// 批量获取好友信息
$friendIds = array_column($friends, 'friendId');
$friendList = Db::table('s2_wechat_friend')
->where('id', 'in', $friendIds)
->select();
$friendMap = [];
foreach ($friendList as $friend) {
$friendMap[$friend['id']] = $friend;
}
// 批量执行迁移
$automaticAssign = new AutomaticAssign();
$updateData = [];
foreach ($friends as $friendItem) {
$wechatFriendId = $friendItem['friendId'];
if (!isset($friendMap[$wechatFriendId])) {
$failed++;
Log::warning("批量迁移失败：好友不存在，好友ID={$wechatFriendId}");
continue;
}
$friend = $friendMap[$wechatFriendId];
// 如果好友当前账号不在可用账号列表中，或者需要迁移到其他账号
$needTransfer = !in_array($friend['accountId'], $accountIds) || $currentAccountId != $friend['accountId'];
if ($needTransfer) {
// 执行迁移
$result = $automaticAssign->allotWechatFriend([
'wechatFriendId' => $wechatFriendId,
'toAccountId' => $toAccountId
], true);
$resultData = json_decode($result, true);
if (isset($resultData['code']) && $resultData['code'] == 200) {
// 收集需要更新的数据
$updateData[] = [
'id' => $wechatFriendId,
'accountId' => $toAccountId,
'accountUserName' => $toAccountData['userName'],
'accountRealName' => $toAccountData['realName'],
'accountNickname' => $toAccountData['nickname'],
];
$transferred++;
} else {
$errorMsg = isset($resultData['msg']) ? $resultData['msg'] : '迁移失败';
$failed++;
Log::warning("批量迁移失败：好友ID={$wechatFriendId}，错误：{$errorMsg}");
}
} else {
// 无需迁移
$transferred++;
}
}
// 批量更新好友的账号信息
if (!empty($updateData)) {
foreach ($updateData as $data) {
Db::table('s2_wechat_friend')
->where('id', $data['id'])
->update([
'accountId' => $data['accountId'],
'accountUserName' => $data['accountUserName'],
'accountRealName' => $data['accountRealName'],
'accountNickname' => $data['accountNickname'],
]);
}
$logMessage = "批量迁移成功：账号ID={$currentAccountId}，共" . count($updateData) . "个好友迁移到账号{$toAccountId}";
if (!empty($reason)) {
$logMessage .= "，原因：{$reason}";
}
Log::info($logMessage);
}
return [
'transferred' => $transferred,
'failed' => $failed
];
} catch (\Exception $e) {
Log::error("批量迁移异常：账号ID={$currentAccountId}，错误：" . $e->getMessage());
return [
'transferred' => $transferred,
'failed' => count($friends) - $transferred
];
}
}
/**
* 检查并迁移未读或未回复的好友
* @param int $unreadMinutes 未读分钟数，默认30分钟
* @param int $pageSize 每页处理数量，默认100
* @return array ['total' => int, 'transferred' => int, 'failed' => int]
*/
public function checkAndTransferUnreadOrUnrepliedFriends($unreadMinutes = 30)
public function checkAndTransferUnreadOrUnrepliedFriends($unreadMinutes = 30, $pageSize = 100)
{
$total = 0;
$transferred = 0;
$failed = 0;
try {
$timeThreshold = time() - ($unreadMinutes * 60);
$currentTime = time();
$timeThreshold = $currentTime - ($unreadMinutes * 60); // 超过指定分钟数的时间点
$last24Hours = $currentTime - (24 * 60 * 60); // 近24小时的时间点
// 确保每页数量合理
$pageSize = max(1, min(1000, intval($pageSize)));
// 查询需要迁移的好友
// 条件：最后一条消息是用户发送的消息（isSend=0），且超过指定分钟数，且客服在这之后没有回复
// 条件：以消息表为主表，查询近24小时内的消息
// 1. 最后一条消息是用户发送的消息（isSend=0）
// 2. 消息时间在近24小时内
// 3. 消息时间超过指定分钟数（默认30分钟）
// 4. 在这条用户消息之后，客服没有发送任何回复
// 即：用户发送了消息，但客服超过30分钟没有回复，需要迁移给其他客服处理
// 使用子查询找到每个好友的最后一条消息
// SQL逻辑说明：
// 1. 找到每个好友的最后一条消息（通过MAX(id)）
// 2. 最后一条消息必须是用户发送的（isSend=0，即客服接收的消息）
// 3. 这条消息的时间超过30分钟前（wm.wechatTime <= timeThreshold）
// SQL逻辑说明（以消息表为主表）：
// 1. 从消息表开始，筛选近24小时内的用户消息（isSend=0）
// 2. 找到每个好友的最后一条用户消息（通过MAX(id)）
// 3. 这条消息的时间超过指定分钟数（wm.wechatTime <= timeThreshold）
// 4. 在这条用户消息之后，客服没有发送任何回复（NOT EXISTS isSend=1的消息）
// 5. 满足以上条件的好友，说明客服超过30分钟未回复，需要迁移给其他客服
$sql = "
SELECT DISTINCT
wf.id as friendId,
wf.accountId,
wm.wechatAccountId,
wm.wechatTime,
wm.id as lastMessageId
FROM s2_wechat_friend wf
// 5. 关联好友表，确保好友未删除且已分配账号
// 先统计总数
$countSql = "
SELECT COUNT(DISTINCT wm.wechatFriendId) as total
FROM s2_wechat_message wm
INNER JOIN (
SELECT wechatFriendId, MAX(id) as maxId
FROM s2_wechat_message
WHERE type = 1
AND isSend = 0 -- 用户发送的消息
AND wechatTime >= ? -- 近24小时内的消息
GROUP BY wechatFriendId
) last_msg ON wf.id = last_msg.wechatFriendId
INNER JOIN s2_wechat_message wm ON wm.id = last_msg.maxId
WHERE wf.isDeleted = 0
AND wm.type = 1
) last_msg ON wm.id = last_msg.maxId
INNER JOIN s2_wechat_friend wf ON wf.id = wm.wechatFriendId
WHERE wm.type = 1
AND wm.isSend = 0 -- 最后一条消息是用户发送的（客服接收的）
AND wm.wechatTime >= ? -- 近24小时内的消息
AND wm.wechatTime <= ? -- 超过指定时间（默认30分钟）
AND wf.isDeleted = 0
AND wf.accountId IS NOT NULL
AND NOT EXISTS (
-- 检查在这条用户消息之后，是否有客服的回复
SELECT 1
FROM s2_wechat_message
WHERE wechatFriendId = wf.id
WHERE wechatFriendId = wm.wechatFriendId
AND type = 1
AND isSend = 1 -- 客服发送的消息
AND wechatTime > wm.wechatTime -- 在用户消息之后
)
AND wf.accountId IS NOT NULL
";
$friends = Db::query($sql, [$timeThreshold]);
$total = count($friends);
$countResult = Db::query($countSql, [$last24Hours, $last24Hours, $timeThreshold]);
$total = isset($countResult[0]['total']) ? intval($countResult[0]['total']) : 0;
Log::info("开始检查未读/未回复好友，共找到 {$total} 个需要迁移的好友");
foreach ($friends as $friend) {
$result = $this->transferFriend(
$friend['friendId'],
$friend['accountId'],
"消息未读或未回复超过{$unreadMinutes}分钟"
);
if ($result['success']) {
$transferred++;
} else {
$failed++;
Log::warning("好友迁移失败：好友ID={$friend['friendId']}，原因：{$result['message']}");
}
if ($total == 0) {
Log::info("未找到需要迁移的未读/未回复好友（近24小时内）");
return [
'total' => 0,
'transferred' => 0,
'failed' => 0
];
}
Log::info("开始检查未读/未回复好友（近24小时内），共找到 {$total} 个需要迁移的好友，将分页处理（每页{$pageSize}条）");
// 分页处理
$page = 1;
$processed = 0;
do {
$offset = ($page - 1) * $pageSize;
$sql = "
SELECT DISTINCT
wf.id as friendId,
wf.accountId,
wm.wechatAccountId,
wm.wechatTime,
wm.id as lastMessageId
FROM s2_wechat_message wm
INNER JOIN (
SELECT wechatFriendId, MAX(id) as maxId
FROM s2_wechat_message
WHERE type = 1
AND isSend = 0 -- 用户发送的消息
AND wechatTime >= ? -- 近24小时内的消息
GROUP BY wechatFriendId
) last_msg ON wm.id = last_msg.maxId
INNER JOIN s2_wechat_friend wf ON wf.id = wm.wechatFriendId
WHERE wm.type = 1
AND wm.isSend = 0 -- 最后一条消息是用户发送的（客服接收的）
AND wm.wechatTime >= ? -- 近24小时内的消息
AND wm.wechatTime <= ? -- 超过指定时间（默认30分钟）
AND wf.isDeleted = 0
AND wf.accountId IS NOT NULL
AND NOT EXISTS (
-- 检查在这条用户消息之后，是否有客服的回复
SELECT 1
FROM s2_wechat_message
WHERE wechatFriendId = wm.wechatFriendId
AND type = 1
AND isSend = 1 -- 客服发送的消息
AND wechatTime > wm.wechatTime -- 在用户消息之后
)
ORDER BY wf.accountId ASC, wm.id ASC
LIMIT ? OFFSET ?
";
$friends = Db::query($sql, [$last24Hours, $last24Hours, $timeThreshold, $pageSize, $offset]);
$currentPageCount = count($friends);
if ($currentPageCount == 0) {
break;
}
Log::info("处理第 {$page} 页，本页 {$currentPageCount} 条记录");
// 按 accountId 分组
$friendsByAccount = [];
foreach ($friends as $friend) {
$accountId = $friend['accountId'];
if (!isset($friendsByAccount[$accountId])) {
$friendsByAccount[$accountId] = [];
}
$friendsByAccount[$accountId][] = $friend;
}
// 按账号分组批量处理
foreach ($friendsByAccount as $accountId => $accountFriends) {
$batchResult = $this->transferFriendsBatch(
$accountFriends,
$accountId,
"消息未读或未回复超过{$unreadMinutes}分钟"
);
$transferred += $batchResult['transferred'];
$failed += $batchResult['failed'];
$processed += count($accountFriends);
Log::info("账号 {$accountId} 批量迁移完成：成功{$batchResult['transferred']}，失败{$batchResult['failed']}，共" . count($accountFriends) . "个好友");
}
$page++;
// 每处理一页后记录进度
Log::info("已处理 {$processed}/{$total} 条记录，成功：{$transferred}，失败：{$failed}");
} while ($currentPageCount == $pageSize && $processed < $total);
Log::info("未读/未回复好友迁移完成：总计{$total}，成功{$transferred}，失败{$failed}");
return [